Refund and Cancellation Policy for Jotish Bani
At Jotish Bani, we value the time of both our users and our expert astrologers. Since our platform operates on a Fixed Slot Booking model, we follow a transparent refund and cancellation process as outlined below:
1. User-Initiated Cancellations
Advance Cancellation: If you cancel your booked slot at least 2 hours before the scheduled start time, a 100% refund will be credited to your Jotish Bani Wallet.
Last-Minute Cancellation: If a cancellation is made less than 2 hours before the session, 50% of the booking fee will be deducted as a convenience fee for the astrologer's reserved time. The remaining 50% will be refunded to your wallet.
No-Show Policy: If you fail to join the audio/video call within the first 10 minutes of the scheduled slot, the session will be marked as a "No-Show" and no refund will be issued.
2. Technical Issues & Disruptions
Platform Issues: If a consultation cannot take place due to a technical glitch on the Jotish Bani app (e.g., server failure), a full refund or a free reschedule will be provided after internal verification.
Internet Connectivity: Jotish Bani is not responsible for failed sessions due to poor internet connection or device issues at the user’s end.
Call Drops: If a call drops mid-session due to platform errors, a pro-rata refund (based on remaining time) will be credited to your wallet.
3. Astrologer-Initiated Cancellations
If an astrologer is unable to attend the scheduled slot due to an emergency, the user will receive a 100% refund to their wallet immediately, or they can choose to reschedule the slot at no extra cost.
4. Refund Processing Mode (Wallet Priority)
Wallet-First Refund: To ensure that funds are immediately available for your next booking and to avoid banking delays, all refunds are primarily credited back to the Jotish Bani Wallet.
Bank Refunds: If a user specifically requests a refund back to their original payment source (Bank/UPI/Card), the request must be sent to info@jotishbani.com.
Deductions: Please note that bank refunds may be subject to the deduction of Payment Gateway processing fees. Such refunds typically take 5-7 working days to reflect in your account.
5. Non-Refundable Scenarios
Prediction Accuracy: No refunds will be issued based on the accuracy or outcome of the astrological predictions. Astrology is a matter of belief and interpretation.
Inaccurate Birth Details: No refunds will be provided if a prediction is incorrect due to the user providing an inaccurate Date, Time, or Place of Birth.
User Dissatisfaction: Refunds are not granted based on personal dissatisfaction with an astrologer’s advice or style.
6. Contact for Disputes
For any refund-related disputes or technical issues, please reach out to us at:
Email: info@jotishbani.com
Address: Mahammadpur, Nandakumar, Purba Medinipur, West Bengal, India.
If you have any questions regarding this Refund and Cancellation Policy or wish to exercise your Refund and Cancellation Policy, please contact us using the details provided above.
